can't watch on 2 computers

Having the same issue.  Tried different browsers but no luck.  

We're happy to help you stream on your laptop @Wannabe32.

1. Sign in to DIRECTV entertainment with your ID and password.
2. Select Watch Online.
3. Browse available titles and make your selection.

Your computer must meet these requirements. 

• Windows 10, using the following browsers
• Chrome (version 59.0.3071 or higher
• Microsoft Edge (version 79.0.309

We have more on computer and laptop streaming here.

Let us know how that works. 

Rickey AT&T Community Specialist

Good evening @jrlrtr, we're here to help get your DirecTV working!

Can you tell us what operating systems and browsers you're using? 

It may help to check the computer requirements to watch DirecTV online. You can view them here.

Please let us know if this helps.

- Joseph, AT&T Community Specialist

As I mentioned I am also having the same issue.  My operating system is Windows 10.  It was just updated a couple of days ago so it is the latest version.  Chrome is version 91.0.4472.101,  and Edge is version 91.0.864.48.  Looked at the link you referenced and verified I meet the reqs listed.

ATTHELP-- what else can you suggest to resolve this issue?

Hello @Wannabe32 ! We are happy to help.

When choosing to watch online were you prompted to install DIRECTV Player?

 If you were, locate VideoGuard in your files and uninstall it.

Clear cache and cookies 

Then once more:

•  Sign in to DIRECTV with your ID and password
•  Select the show you want to watch and choose watch online.
• If prompted, select install DIRECTV Player.
•  Find the VideoGuard.13.0.dmg file in your downloads folder and open it.
•  Follow on screen instructions to complete installation.
• 
   When installation is complete, refresh your browser to start  watching.

Let us know how it goes.

Faith, AT&T Community Specialist.

Did everything you suggested in the order you listed, but the show I selected again stopped loading at 85%,

What do you suggest I try next?

Forgot to mention that when I uninstalled and reinstalled VideoGuard I got a notification that the install was successful. so I don't think it is a VideoGuard related issue.

Shut everything down and restarted laptop.  Don't know if rebooting had anything to do with it but for whatever reason now I can watch a show on my laptop.

Hello @Wannabe32!

We are happy that you are now able to view your content.

Yes, rebooting does help with refreshing the system.

Also, we have a great list of solutions readily available for common concerns.

If you need further assistance, do not hesitate to reach out.

Faith, AT&T Community Specialist.