Let's help get you back to watching your movie, @bblevins.
What device are you watching the movie on? Have you tried resetting your DVR? Are you using the direct TV app? If on a computer, have you tried using another web browser? Have you cleared cache and cookies?
No worries, let's begin by resetting your receiver. This will establish a fresh connection between your receiver and the satellites. Follow the steps provided below:
Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Please let us know if this is helpful to you, we are happy to provide further assistance.
Ariel, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Let's help get you back to watching your movie, @bblevins.
What device are you watching the movie on? Have you tried resetting your DVR? Are you using the direct TV app? If on a computer, have you tried using another web browser? Have you cleared cache and cookies?
We have an article on how to troubleshoot your direct TV receiver. We also have some information on troubleshooting streaming apps.
Please let us know if this helps!
Elmi, AT&T Community Specialist.
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