New Member
CBS on demand advertising excessive
There appears to be a problem with CBS on demand programs. Run time is shown as 43min. There are endless repeats of the same commercials for CBS programs. Total run time will run an hour and a half with commercials you cannot stop or speed through. What is wrong here?
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Official Solution
shannon02
ACE - Expert
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21.3K Messages
5 years ago
Not a thing CBS controls their On Demand servers not DTV so they can do whatever they want with their programing.
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Iroquois1
New Member
5 years ago
Directv can require truth in advertising from CBS and require a total time including ads disclosure for its customers. This current practice is highly deceptive as you have no idea how much time is required to stream a particular program. IMO: An original 1hr program should still take no longer than 1hr. Actual experience with The Equalizer 43min
10 min pgm
10 min commercials
7 min pgm
10 min comm
13 min pgm
10 min comm
8 min pgm
10 min comm
5 min pgm (end of episode)
more comm.........(at least 8 more min before I stopped it)
Who would want to watch a program like this? Disgusting.
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DIRECTVhelp
Community Support
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255.7K Messages
5 years ago
@Iroquois1 Thanks for reaching out.
You can submit feedback on this concern by clicking on this link. After you have clicked on the link you will need to scroll all the way down to the bottom of the page, click on "feedback" and fill out the information needed.
IvanG, Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
5 years ago
DTV doesn't care how long an On Demand program runs. The run time is the only for program content not how long the commercials are. IMHO they do this to get you to sign up for their all access.
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Iroquois1
New Member
5 years ago
shannon02
You are likely technically right on both counts -- CBS wants to plug their online subscription service, and DTV doesn't care how long the program 'with commercials' runs (it's via internet and not consuming their satellite bandwidth).
My argument to DTV is time is one of their customer's more precious commodities, and not wasting it has value to the customer as well as creating goodwill towards ATT....vs. making customers angry at ATT for offering such a crummy solution to having missed an episode of a program.
I would suggest ATT take a more active role tamping down the CBS excess in this case who abuse the audience with their commercials.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
Unfortunately a lot of networks are now treating their On Demand content like if you were on their website. They inject as much commercials as they can get, and even block FF/REW capability, which DirecTV has no control over because it comes from the channel's online library (as opposed to the satellite feed).
Didn't used to be this way. I wish the loophole in the rules could be closed, at least regarding the FF/REW. But this many commercials does make it jarring to watch.
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sandblaster
ACE - Expert
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2K Messages
5 years ago
CBS on demand has had this issue since long before they started their streaming service. I don’t believe it’s on purpose, I believe it’s a software bug.
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DIRECTVhelp
Community Support
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255.7K Messages
5 years ago
Hello @Iroquois1!
We understand your concerns and we do appreciate your feedback.
You can click on this link to submit your recommendation.
Faith, AT&T Community Specialist
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