change Caption language when watching on a laptop

You should be able to take the specific program and see the CC settings or the Actual settings of the DIRECTV website.Could you help me with the program you are trying to watch in English? Does this happen on all programs or only some?

I was watching a preview of a new movie listed, when the Cc showed in Spanish instead of English.  

All my setting for Cc are listed as English, including all settings on my laptop.  I did not see any options listed on the actual player used, much less anything to change the Cc language 

Also, the player used was what popped up when I clicked on Preview Movie Trailer, while browsing New Releases on Directv.

If it's just this one movie/channel, then it's likely they messed up their CC.