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Contributor

Tuesday, July 2nd, 2019 10:53 PM

Channel 538 had been blacked out?

Channel 538 had been weird this afternoon saying that the channel had been blacked  out and was trying to find another channel.  Signal kept going in and out,  pixels and not showing the show that was suppose to be on at the time.  Anybody else have this problem? 

Accepted Solution

Official Solution

Community Support

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254.9K Messages

6 years ago

Hi There @Swimyourdog,

 

We understand that you are not getting a picture on Channel 538 on DIRECTV. We can help with that.

 

The first thing to do for any picture or channel related issue is to Refresh Your Receiver. The link provided will give you the step-by step instructions to just that.

 

Please let us know if that works for you.

 

Matthew, AT&T Community Specialist

Contributor

6 years ago

Did that and it finally came back but that was the only channel that was
having a problem

Community Support

 • 

254.9K Messages

6 years ago

Hi There @Swimyourdog,

 

We are so glad that your channel is back to working properly. If there is anything else that we can do for you, please reach back out to us and we can will do our very best to help.

 

Matthew, AT&T Community Specialist


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