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T

New Member

Wed, Jan 1, 2020 11:56 PM

Channels Missing on DIRECTV App.

My DIRECTV app on my iPhone has all my channels available including local stations. DIRECTV app on my iPad does not have ABC, CBS, or NBC (plus others) available to watch. Both connected to wireless internet on my home network. Why the difference and how do I fix?

DIRECTVhelp

Community Support

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12K Messages

2 y ago

Hello @Tbpreiss,

We understand that you're having trouble with your DirecTV app. Don't worry we can help figure out whats going on here.

What troubleshooting steps have you tried?

Did you try reinstalling the app and changing your password to see if it syncs?

Please let us know after reinstalling the app if it works for you.

Charles, AT&T Community Specialist

New Member

Deleted the app multiple times and reinstalled with hard restarts of my iPad in between.

I also tried downloading and installing the iPhone version of the app on my iPad and it also has the same issue with missing channels. Again, all channels are available on my phone.

You are suggesting changing my DirecTV.com password and then re-logging into the app with the new password?

DIRECTVhelp

Community Support

 • 

12K Messages

Hello @Tbpreiss,

Yes, to see if it fixes any system errors that effecting your line up. Please let us know if anything changes after doing that.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

2 y ago

Unfortunately, that did not work.

Logged out of DirecTV as cable provider on iPad and deleted app.

Logged into DirecTV.com and changed password.

Set DirecTV as cable provider on iPad.

Downloaded DirecTV app for iPad.

Opened app.....same situation, same channels missing.

DIRECTVhelp

Community Support

 • 

12K Messages

Hello @Tbpreiss,

OK, What ios is your iPad running on?

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

2 y ago

Hey Charles,

iPad 6th generation

iOS 13.3

Thanks, Tom

New Member

iPadOS 13.3

DIRECTVhelp

Community Support

 • 

12K Messages

Hello @Tbpreiss,

Have you registered your device? if not please do so.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

2 y ago

Bingo,

Not sure when it became unregistered. I’ve used it frequently in the past with no problems. Maybe with the iPadOS update.

Anyhow, thank you for helping me figure this out!

Tom

DIRECTVhelp

Community Support

 • 

12K Messages

Hello @Tbpreiss,

Glad we was able to help you get your issue resolved. After checking the information provided it all showed signs that the device wasn't registered. After you registered device its working now. Please let us know if you have any questions or concerns.

Thank you for choosing AT&T.

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

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