New Member
Channels not coming through
Upon scrolling through the channels, some of them come through, but delayed about 15 seconds. Others, come through with only sound, while others not at all. You can get the channel by turning the box off and then on again. The satellite box was a non-Genie (an old one from the days before AT&T took over) model number with HR24-500. It crapped out two weeks ago and AT&T finally sent a new one. The only thing its an HR24-100 and in order for the Technician to get the dish to work with it, he had to apply for a waiver. Is there some way around this?
shannon02
ACE - Expert
•
21.1K Messages
5 years ago
The only difference between the two is who made it and they are made to the same specs. Don't know why a tech would be needed to unscrew the coax from the old and screwed onto the new one or why any waiver is needed, if the tech can't reach the dish without leaving the ladder they can install a new dish where it can be serviced.
(edited)
1
0