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Tutor

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6 Messages

Wednesday, June 19th, 2019 2:33 AM

Cisco Video Player - No Mojave Still. Catalina is coming.

So it's closing in on a year since Mac Users went from Yosemite to Mojave.  The player hasn't worked since.  There were indications the problem would be corrected but still waiting.  Now, Apple has announced a new system coming, Catalina.  Is there any work to at least get the player ready for Catalina?  Or has there just been a decision to drop the Mac OS and just continue with the iOS portions?

Accepted Solution

Official Solution

Community Support

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255K Messages

6 years ago

Hi @DJKatana,

 

We will be happy to help!  To enjoy thousands of DIRECTV movies and shows online, go to https://soc.att.com/30I8GQ7 and choose any program to watch. If it’s your first time watching on a particular computer, it will prompt you to install the DIRECTV Player. 

  1. Click a movie or show you want to watch and follow the prompts to watch online.
  2. If prompted, select Install DIRECTV Player.
  3. Find the DIRECTV_Player.dmg file in your Downloads folder and open it.
  4. Double-click DIRECTV_Player.pkg to start installation.
  5. Follow the on-screen instructions to complete installation. If you don’t have the latest version of Adobe Flash, the installer will install it too.
  6. When installation is complete, your browser will refresh and your program will begin.

If you closed your browser, open a new one and go to https://soc.att.com/30I8GQ7 to find your program.

  • NOTE: You will need to make sure your browser is Adobe® Flash® Player enabled:

Chick here for more information and steps. 

Hope this helps! 

 

Lafayette, AT&T Community Specialist

Teacher

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7 Messages

5 years ago

AT&T support has stated the problem is with the Cisco Video Player which is a 32-bit app. Because Catalina does not support 32-bit apps, streaming Directv content via a web browser on the MacOS will not work. As others have mentioned, as customers we are not getting services we are paying significant dollars for.


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