Visitor
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2 Messages
Closed captioning intermittent
My closed captioning is, at times, non-existent or incomplete. For example, some times it does not appear; at other times I get the last few words. When using my Live TV antenna, closed captioning works perfectly. I am a senior citizen and really need closed captioning to work.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Your live tv antenna is from a different source than DIRECTV. It has nothing to do with DIRECTV at all, so one working and not the other does not correlate here.
Do you see this closed captioning issue happening on some channels or all? What is the receiver model that you have? Do other receivers have this issue (if you have multiple)? Has this been an issue in the past? What kind of subtitles are turned on for the DIRECTV receiver? There are the DIRECTV subtitles by default and custom closed captioning.
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lindatomm
Visitor
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2 Messages
3 years ago
I understand that the closed captioning on Live TV is different. Just mentioning it since, as opposed to DirecTV, it works perfectly. Interesting that you asked about the other receivers. The issue only seems to be with the main receiver in the Living Room (which is what I watch 90% of the time). I have the HR44-200. (The others are C41-100.) It happens on all channels, but only on this receiver. I have it set up in Settings - Accessibility - Closed Captioning On - Service 1.
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