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L

New Member

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10 Messages

Fri, Jul 8, 2022 7:12 PM

Code 205.4 when using Bally Sports App.

After successfully connecting with DirecTV as my "Provider" on the Bally Sports App for many months, it stopped working around 8pm eastern time on 7/7/22 and I received code 205.4 that indicated that my DirecTV ID is not valid. So far, I've been on the phone with DirecTV technical support as well as their digital assistance group, who sent me back to technical support.

Accepted Solution

DIRECTVhelp

Community Support

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16.4K Messages

2分前

 
We're happy to hear that our specialized team was able to get your service back up and running. If there's anything else we can assist you with, please don't hesitate to let us know. We're always here to help!
 
Karen, DIRECTV Community Specialist

New Member

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4 Messages

3分前

I am having the same issue. It stopped working for me around the same time yesterday. Were they able to fix it?

New Member

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10 Messages

3分前

Not yet. I've been on the phone with either DirecTV or Bally for over 2 hours today.

DIRECTVhelp

Community Support

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16.4K Messages

3分前

Hi @LCTN22  thank you for bringing this to out attention.

 

Please follow then steps on the next link, and let me know how it goes.

 

Norman DIRECTV Community Specialist

DIRECTVhelp

Community Support

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16.4K Messages

3分前

Hi @Kelyons11, thanks for bringing this to our attention.

Let's start working on a fix together. Please, let us know the error code/message you're getting when trying to access to your content.

We'll be here to give you the assistance you deserve.

Julian, DIRECTV Community Specialist

New Member

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4 Messages

3分前

I am getting error code 205.4 saying the isn't the ID I use for this service. I have double checked my login and it works for the DirectTv website.

New Member

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10 Messages

3分前

No, the suggested links did not work. I've tried multiple times to reset my ID and password, to see if Bally will acknowledge the new ID and/or password. There's an issue with Bally not recognizing the ID. I spent over 3 hours on the phone with DirecTV and Bally today, with no success. Bally has an open customer service ticket to try to resolve the issue. It's their third open ticket. What a mess!

New Member

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10 Messages

3分前

Kelyons11 - The exact same error message is what I've received at least 20 times.

DIRECTVhelp

Community Support

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16.4K Messages

3分前

Hello @Kelyons11 you came to the right place for help!

The care code 205.4 means that your User ID is not authorized to target a native application. Let's start working on a fix by following the next steps:

1. Reenter your sign in credentials and try again.
2. Change your browser, and delete cookies and cache.
3. Make sure that all of your settings and browsers are up-to-date.

Heads up: Try to log in again, and if still having problems, a password reset might be needed to refresh the account.

Share with us if the issue persists, we'll be here to continue working.

Eimmy, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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16.4K Messages

3分前

Thank you for letting us know this @LCTN22

Since you are receiving the same error, it is necessary to restart the device and try again.
If you are using DIRECTV STREAM device follow the next steps:

1. Press and release the red button on the side of the DIRECTV STREAM Device.
2. Once the device restarts, attempt to sign in again.

Try this and let us know how it goes. We'll be attentive.

Juan, DIRECTV Community Specialist.

New Member

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3 Messages

3分前

I’m having the same issue. I try to login with my DIRECTV account to Bally Sports and get care code 205.4. I’ve change the browser and cleared the cookies and cache. Nothing works. The problem started on 7/7. 

DIRECTVhelp

Community Support

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16.4K Messages

3分前

Hi @Zacp28 your post caught our attention.

Have you tried using the Bally Sport app? Are you getting the same issue over there? I would appreciate this information to further investigate about this log in issue.

I'll be here attentive to your answer to work on a fix.

Eimmy, DIRECTV Community Specialist

New Member

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3 Messages

3分前

Yes I’m trying to connect my DIRECTV account while I’m in the Bally Sports app.  It has always worked. My DIRECTV credentials work on all the other apps. But when I’m signed into Bally Sports it does not.

Bally sports direct me to the DIRECTV login screen. From there I get care code 205.4. 

New Member

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1 Message

3分前

Having the exact same issue.  Frustrating. Code 205.4.  Happening on the DIrecTV sign on screen.  Says my ID is invalid.  But my ID is valid.  Global issue on DIrecTV side I think. Please get this fixed ASAP!

(edited)

DIRECTVhelp

Community Support

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16.4K Messages

3分前

Hey @Zacp28 , we want to help getting Bally sports correctly working.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Eimmy, DIRECTV Community Specialist

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