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Z

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1 Message

Wednesday, August 19th, 2020 5:56 AM

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connecting via ethernet cable

I am having the hardest time connecting my internet to directv via ethernet cable.  I get the wireless just fine, however many times on demand and playback are very choppy and unwatchable.  I can't even get the wireless symbol removed, so its obviously still connecting thru that route.  Seems like I've tried everything under the sun as far as changing/reconnecting/restarting the network

Community Support

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254.4K Messages

4 years ago

Hello @zacatack

 

It's understood that you're experiencing some trouble with on Demand when set up through the wireless option and are looking to connect through Ethernet (hard-wired) connection. We're glad to assist you. 

 

The first thing that you're going to need to do is clear out the current connection. To do so, use the following steps:

 

  1. Press Menu
  2. Scroll down to "Setttings"
  3. Toggle to the right and find "Internet Setup"
  4. Advanced Setup
  5. Reset network
  6. You will see a warning/message "Press the dash button below the number 7 on the remote"
  7. The HD/DVR-Genie server will reset the current set up/connection.

Once the DVR has cleared the current wireless connection from your network, simply connect the Ethernet from your DVR to the router and the DVR should automatically connect to the network from that hard-wired connection.

 

If it does not connect, go to Menu and choose the "Connect Now" option below settings and follow the prompts for "wired" connection.

 

If you encounter any further troubles, let us know and we will be glad to assist you.

 

Chad, AT&T Community Specialist 

 

 

2 Messages

2 months ago

Same question 4 years later.  Your solution steps don’t work now because menu selections are different.

ACE - Expert

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22.4K Messages

2 months ago

@1tinakat 

And that is why you should start a new thread instead of posting to one from years ago so that information is current.

When you do, include the model numbers of your boxes and in detail explain how you are connected, symptoms and/or error messages received, level of internet, etc. so that any guidance offered can be tailored to your personal setup.


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