New Member
•
513 Messages
Consisten Netflix lockup when paused
Only happens to Netflix.
Genie 2 and Gemini
Pause Netflix for a long time (over 5 minutes)
Hitting play should resume, but black screen. No response from netflix.
Can fire off Prime, Hulu, etc, no problem, but come back to Netflix and black screen, no response to anything.
Go into settings...apps... force stop the Netflix app and then open it, works fine.
So, clearly the Netflix app... very disappointed in quality of system.
Greg
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
Hello Greg, sorry for the experience you had. Try to uninstall and reinstall the app 3rd party apps, you can check the following link for more information: https://www.directv.com/support/article/000069534 Thank you for being part of DIRECTV. Juan, DIRECTV Community Specialist
0
0
gregeusa
New Member
•
513 Messages
1 year ago
OK, so I guess you do not realize that Netflix is a pre-installed app in the Gemini... it CANNOT be uninstalled.
You can uninstall updates, and return it to the factory supplied version. I did that. Then it updated.
SAME behavior, screen blanks at exactly 5 minutes. But ONLY Netflix locks up, and play or apps key does not restore. I have to use HOME to get control.
Going back to the netflix app now either a blank screen or that show cannot be watched.
to recover:
now it runs
On Hulu, and others, same thing.
This does not happen with DTV shows or recordings.
0
0
shannon02
ACE - Expert
•
20.6K Messages
1 year ago
Could be a bug in the Netflix app.
0
0
gregeusa
New Member
•
513 Messages
1 year ago
guess you did not read far enough... same thing on hulu, prime, etc.
it's something about the apps, all of them....
Greg
0
0