Contributor
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2 Messages
Direct Tv grey screen
I had a problem with my genie mini and it worked for a long time. Then one day it suddenly stops working now it shows a grey screen. I can do anything but watch shows. I can use guide, menu, etc. But when I go to a channel it is just grey. The device I have is a c41-700. Ive tried resetting, the red button, but nothing works
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Sounds like a defective box then. Call DirecTV for a service visit .... 1 800 531 5000. They'll replace whatever needs fixing.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Also try resetting your main Genie DVR.
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wassabi405
Contributor
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2 Messages
6 years ago
Already tried that
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