New Member
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2 Messages
Direct TV remote not changing the channel
Direct TV remote turns on and off the tv and adjusts volume, but won't change the channel. I've turned it off and restarted it and refreshed it, but no change. There is a little yellow light to the right of the Blue Direct TV logo. Any idea how to fix it so the remote changes channels?
Accepted Solution
Official Solution
ndennisla
New Member
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2 Messages
3 years ago
Nevermind. Finally got Technical support on the line. Very easy fix, not sure why it's not readily available online. The answer is to simultaneously press Mute and the Enter key (to the right of the 9) until it flashes OK on the screen. Then press OK with the select button, and it's all back to normal.
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TexasBrit
ACE - Expert
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14.1K Messages
3 years ago
Changes what channels? It's supposed to change channels on the directv box not on the TV
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hi @ndennisla thank you for letting us know that it was already fixed.
We will take your feedback for future cases.If you need further assistance, feel free to reach us back, we'll be glad to help you.
Julian, DIRECTV Community Specialist
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annelapeze
Contributor
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3 Messages
2 years ago
Thanks for the information on getting the guide to change.
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