Direct Tv stopped recording

Hi, @CobbTotem3. We're sorry your Monday Night Raw recording wasn't completed with your HR44 receiver. Thanks for bringing this to our attention. We'll send this to our team to investigate it further. Please visit https://www.directv.com/support/article/000082157 to find quick fixes when your recordings are interrupted due to signal loss. DIRECTV appreciates your patience.

@DIRECTVhelp When will I hear back from you with some information on why this happened ?

Hi, @CobbTotem3. We apologize for the trouble this caused you. Partial or incomplete recordings may occur during bad weather, and deleted or missed recordings cannot be recovered. Visit https://www.directv.com/support/article/000099775 to learn more about some common reasons for recording issues. Roland, DIRECTV Community Specialist

@DIRECTVhelp No Bad weather. 54 minutes out of three hours was kept. The recording stopped on it's own and the recording history says I stopped it when I was not even home at the time it happened.

Thanks for providing that information. We also received multiple reports of recording issues for WWE Monday Night Raw. We have already forwarded them to our team for further investigation. Roland, DIRECTV Community Specialist

@DIRECTVhelp OK so it's a software bug issue most likely then since Direct TV received multiple reports?

We can't verify at the moment as it's currently under investigation. DIRECTV appreciates your patience and understanding. Christy, DIRECTV Community Specialist

@DIRECTVhelp Thank you for the information. Will a Direct TV report back once the issue has been found out ?

We'll provide you with constant updates on this forum once our team will discover the issue. We appreciate your patience and understanding. Mark, DIRECTV Community Specialist

Most likely a meta data error in the guide data if there are other reports on this,  DTV like most TV providers buy the guide data from a third party so either the channels sent the wrong data to them or they messed it up.

@DIRECTVhelp  Hi. Any update on this issue ?

Hi there. We apologize for the delay. Our team is currently investigating the issue, and we will provide you with further information once it's available. Rizza, DIRECTV Community Specialist

Sorry to hear that your episode of Raw did not record correctly.  I hate it when that happens to me.  But you can always watch your missed episode of Raw on Hulu if you have it. That is what I had to do a few weeks ago when my recordings somehow reprogrammed itself so that it wasn't recording my Raw.

@Tiger593 I checked it before it recorded and it was not set. I set it up again went out and come home to only 54 minutes recorded saying I stopped it. Don't have Hulu but Thank you for letting me know.