New Member
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4 Messages
DIRECT TV STREAM WITH SATELLITE ACCOUNT
Has anyone else had the following issue currently and, if so, how did it get resolved? The following is hilarious if not pathetic. I see posts going back over 2 years where Direct TV users are getting prompts on their home computers to re-install Synamedia VideoGuard Player countless times without the ability to stream their promised Direct TV service. I was one of those too! Multiple phone calls later,over several months, and countless hours calling customer support at Direct TV/AT&T while being promised that someone will follow-up. The issue is still ongoing and I am still waiting for that promised email and call to no avail. Has anyone else had this issue currently? Maybe it's time to make some changes!
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello clduran2, it looks like too much time to complete the Synamedia VideoGuard Player installation, as you were promised, I'm here to help. I need to ask what computer are you using, is it a PC or Mac? Are you receiving an error code when trying to install the software? William, DIRECTV Community Specialist
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re_der
New Member
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10 Messages
3 years ago
I have the same issue. VideoGuard does install on my laptop, but I cannot stream any video through any browser. I just get prompted to install the player. I have cleared the cached, removed cookies, removed and reinstalled VideoGuard, rebooted my laptop. Nothing has worked. Please help!
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