Tutor
Directv app multiple error messages
My Directv app was working fine until I bundled directv with att wireless service. Now I get network error messages or content not available try again later on multiple channels on the app. The nfl network has yet to open for me on the app since I bundled services. I have reinstalled the app with the same unacceptable results. Please provide a fix. I pay way too much to have such unacceptable service
DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
HI @dkadams102,
We are happy to help.
Some of our DIRECTV customers accounts were moved over to the myAT&T Experience. This may have caused some issues with how you sign in to stream. We have the steps on this website to resolve the sign in issue and troubleshooting steps to resolve issues with the app, stream itself, and your iPhone or iPad.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Speciali
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dkadams102
Tutor
5 years ago
Still getting the same error messages when I try to open the NFL Network. All other channels seem to be working properly.
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Thanks for the update, @dkadams102.
Are you getting a specific error code through the app?
Are you using the DIRECTV app or AT&T TV Now?
Is the problem happening on multiple devices, or just one?
If you haven't yet, try resetting the password for your account, since this has helped clear up a lot of problems in the past.
Let us know more, so we know how to proceed.
John, AT&T Community Specialist
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dkadams102
Tutor
5 years ago
This is happening on the Directv App. When I select the NFL Network to watch IPhone, it begins to initialize, then gives me the following error:
”ERROR- This content cannot be played at this time. Please try again later”
Followed by;
”Network Problem- this content cannot be played at this time. Please try again later.
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dkadams102
Tutor
5 years ago
Changing the password did not help.
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
@dkadams102.
Since resetting the password didn't fix it, we'd recommend Refreshing your DIRECTV Equipment to resend authorizations.
Let us know if this helps!
Ramses, AT&T Community Specialist
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dkadams102
Tutor
5 years ago
Seriously???? Have you actually read what was wrong??? The problem is with the APP which worked fine until I bundled wireless service with ATT. I get NFL network on my TVs, just not on my app! This probably has everything to do with ATT dumping the NFL Network from u-verse. My Directv app has worked flawlessly until I bundled services with ATT. Get this thread to SOMEONE that has some idea of how to fix this!
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DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
No worries, @dkadams10.
Our apologies, we would like to simply cover all of our bases We would like to take a look into your access. Please respond to our private message for further assistance. We are eager to look into this for you.
Ariel, AT&T Community Specialist
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