Tutor
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9 Messages
DirecTV app
At least for the past 6 months I have not been able to use my DirecTV app like I used to, it does not matter if I’m connected to my WiFi or not, my WiFi is over 150mps I’ve uninstalled the app and reinstalled it more than 50 times, the volumes goes away, it freezes, it gives all kinds of error messages including external system failure, it is a hassle to use and not worth my time. The ATT office of the president told me it was a problem with the iPhone 8plus and I needed to get an iPhone 11, I did and I have the same exact issues. The office of the president after getting the iPhone 11 will no longer return my calls. I don’t know what else to do. Technical support off shore has no idea what to do, I can’t get anyone in this country to help, I was told by ATT to take my phone into an ATT store to get help from them, they told me they are a retail store and they cannot help. I cannot use the ATT Thanks app either, it will not allow me to signin, it says authenticating and then gives an error message (uh oh an error has occurred check back later. Code 500)
DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hello, @kikiochoa13.
We understand how frustrating it is to not be able to access or use applications, and we want to help.
Have you tried using the DIRECTV App on a different device, and if so, did you have the same results?
Do you have any problems streaming through directv.com/entertainment?
Did you remember making any changes to your account or services when the application stopped functioning properly?
We also recommend that you try resetting your myAT&T password for the ID you're using, if you haven't, as this can help clear up a lot of back end problems that may be causing a sign in issue.
Let us know more, so we can try to help.
John, AT&T Community Specialist
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kikiochoa13
Tutor
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9 Messages
5 years ago
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
@kikiochoa13
Let us see what we can do for you.
We'll be sending you a Private Message to gather more details to start working toward a resolution. Be sure to check your Inbox for the message.
Aminah, AT&T Community Specialist
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kikiochoa13
Tutor
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9 Messages
5 years ago
Ive reset my password and deleted the app and now reinstalling it, Ill let you know if that helps.
I also am having issues with the AT&T Thanks app and trying to get the Starbucks $5 gift and it is telling me HAPPY THANKSGIVING Looks like you've already claimed a gift this week. Check back on 11/25/2019 at 9 a.m. PST/12 p.m. EST for an all new gift. I have never claimed a gift. When I call AT&T customer service since yesterday Ive been transferred for 4 hours and was treated extremely rudely by Maria offshore and David a manager in loyalty. Im simply making y'all aware because y'all need to know.
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kikiochoa13
Tutor
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9 Messages
5 years ago
ive changed my password again. Should I change my username? is that possible?
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hi @kikiochoa13,
We are happy to help.
Please visit our website Mobile App not working. There is a section on how to fix your mobile app.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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kikiochoa13
Tutor
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9 Messages
5 years ago
I have reset my iPhone 11 as new to stock settings etc and took quite a bit of time doing so and putting all info back that was lost. I’m going to text it for the next couple days to see if that helped. I can’t believe this has been going on for over 6 months and I’ve gotten little to no help from AT&T/DirecTV with your AT&T/DirecTV apps and iPhone11 y’all told me to switch to in order to help with your apps. I’m annoyed I can’t take my phone somewhere to get help, even to an AT&T store. You have a lot of people working for you however you don’t educate them on how to help with problems customers have. It’s not right that I have to contact the digital assistance center and wait days for their call for help. I’ve been waiting 6 months!!! Even dealing with the office of the president I’ve gotten no help. I have to spend hours fixing your issues and I pay you!!! It’s not right. AT&T is a very greedy company.
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