DirecTV satellite w/ DirecTV app

Hello! We just got DIRECTV satellite installed into our home today. We now have a Genie 2 DVR, Genie Mini (not 4k), and a Gemini.

for the last few days before our install I have been trying out our service with the DirecTV app on a few google tvs. I had most of the channels for the Ultimate package that I signed up for. However, now that my service was installed, I’ve lost almost half of the channels that I was previously able to stream. My channels skip many channels between channels 400-1000. I used to have many more channels before my service was activated. I’ve tried signing in and out and nothing is working. Any ideas why I lost so many channels after my equipment was installed?

also, on my devices page, it says that my genie 2 is not connected to internet. Not sure if that has to do with the issue or not