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Contributor

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1 Message

Friday, September 9th, 2011 4:27 PM

DirecTV2PC - Cannot Play Protected Content - FIXED

I've been getting the "Cannot play protected content error for a few weeks. its started out happening randomly, sometimes it would play, sometimes it wouldn't. Eventually it go to the point where I couldn't play any episodes of certain shows, others worked fine and for the last week or so I haven't been able to play any content. I was able to connect to DirectTV2PC, see all my shows, but when I tried to play them it failed

 

 

Nothing in my network changed, no new PC's, no new hardware, no new software, nothing changed...

 

So I started playing with settings. I disabled my Public Network firewall which should make no difference, since I'm only connected to one network which is "home" and already has the firewall disabled and now the content is playing. I have no wi-fi and I'm hardwired into the router that the DirecTV receiver is connected to.

 

I have one "Public" network on my machine which was added when I was playing around with VirtualBox about a month ago and is completely unused and not-connected, its just there. Apparently the traffic for DirectTV2PC is randomly being routed to the PUBLIC network where the Public Windows firewall is blocking it, or its just timing out because the connection is unusued and goes nowhere

 

So chances are if you are getting this error message its because your public firewall is blocking it because it is trying to use the wrong network connection. To fix this go into your networks and disable all of your network connections except the one you are actually connected to. It should fix the problem as the app will only connect to the working connection now.

 

- I disabled the connection, turned my public firewall back on and it is still working fine, so I'm pretty confident that this is the issue.

 

Good luck!

Contributor

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3 Messages

14 years ago

Hello:

 

Norton Security controls my firewall and I'm having a similar issue - direct tv2pc worked fined up until a couple of weeks ago and I'm wondering if it is a firewall issue. I called direct tv's customer service and they completed an escalation form because the rep couldn't figure out the problem.

 

Any suggestions on what to change in Norton?


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