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New Member

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6 Messages

Thursday, June 30th, 2022

Download playlist for offline viewing

DirecTV was recently updated and it appears to have taken away ability to download DVR recordings to your iPhone or iPad for offline viewing.

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ACE - Sage

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46.7K Messages

3 years ago

You need to use the DirecTV on the Go App.

ACE - Expert

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21.3K Messages

3 years ago

Known bug, you need to use the old app.

New Member

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6 Messages

3 years ago

Old app not working for this purpose as well, have had same problem for years, thought upgraded app would fix bugs, not the case

Community Support

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255.7K Messages

3 years ago

Hello @Cgschick our team is ready to give you a hand, so you can get the most out of your service.

 

I'll ask you a few questions to better understand what's happening.

 

1. Have you tried to download the app on another device? If so, have you experienced the same issue?
2. Do you get any specific error when trying to download a DVR recording?
3. Does the system show you the recordings on your TV?

 

Please let us know, and we'll step in. We'll be waiting for you. Maria, DIRECTV community Specialist

New Member

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6 Messages

3 years ago

No, it does not display all contents of DVR.

Only 2 recorded items show on playlist, it gives error “can’t download” .

Now on an older ipad, it is displaying ALL recorded shows and downloads when I use green down arrow. 

New Member

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6 Messages

3 years ago

Found that download feature on app still works on older ipad.

Community Support

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255.7K Messages

3 years ago

Hello @Cgschick, we are here to help.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be waiting for your answer.

Maria, DIRECTV Community Specialist


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