What is your receiver model? Have you tried a red reset button on the receiver? This is on the side where the access card is for the HR54 series or where it says 'PRESS' on the front. Is your receiver updated to the newest software? If so, you may try doing a Keyword search for 'CLEARMYBOX' which will remove all 'cobwebs' and glitches from the receiver.
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
4 years ago
What is your receiver model? Have you tried a red reset button on the receiver? This is on the side where the access card is for the HR54 series or where it says 'PRESS' on the front. Is your receiver updated to the newest software? If so, you may try doing a Keyword search for 'CLEARMYBOX' which will remove all 'cobwebs' and glitches from the receiver.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello, @sportsgal, we are here to help you out solving this error.
In order to be in the same page, is this issue happening in all channels and shows?
In the meantime, let's try resetting your receiver to refresh your signal and fix common issues like pixilation, bad picture, or trouble with sound.
Angelica, DIRECTV Community Specialist
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sportsgal
New Member
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3 Messages
4 years ago
Thanks, detuch254. I followed your advice and reset my receiver. Seems to have resolved the problem. Fingers crossed.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @sportsgal
We are glad to know that the issue has been resolved. Please do not hesitate to contact us back in case that further assistance is needed.
We'll be happy to help.
Catalina, DIRECTV Community Specialist
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