Error 500

Thanks, @rlaw55429. To watch DIRECTV online, you will need a PC running Windows 7, 8.1, or 10, plus web browser Microsoft Edge (latest version).
 
More information is available here. 

Please let us know if this helps.

- Joseph, AT&T Community Specialist

I have all of what you stated and I have used Edge with same results. Says "We were unable to process your request. Please try again."

Hello @rlaw55429,  We can assist you with viewing DIRECTV online.

What windows version is your laptop operating on? Are you using your home network when you are trying to access online viewing? Can you try accessing DirectTv/entertainment.com  from another device? For more trouble shooting view our troubleshoot streaming issues guide.

Tanzania, AT&T Community Speacialist 

I have windows 10. I can watch Directv on my iPhone

Great @rlaw55429, Thank you for the update.

Are you home and connected to the same network as your receiver when trying to view online with your laptop?

Tanzania, AT&T Community Specialist

Yes

Thank you for the update @rlaw55429,

Can you clear your cache and cookies on your web browser?

can you also try using chrome or safari browsers instead of Microsoft edge?

Let us know how that works for you. 

Tanzania, AT&T Community Specialist

I have used Chrome as well as edge and still get error message  "We were unable to process your request. Please try again." I have cleared my cookies and cache and still same error. Its funny that when I get to the web page directv.com/tv I see the guide. But when I click on a channel it asks we to sign in. I do that and the error message I just stated pops up.

Thank you for the update @rlaw55429, 

The error code you are getting means the device you are attempting to use is not compatible, we recommend viewing from another device. 

Thank you for your understanding, we are working to make more devices available for viewing services.

Tanzania, AT&T Community Specialist 

Unacceptable