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Saturday, February 6th, 2021

error 771 only on a few channels

error 771 only on a few channels.   I get error 771 on ESPN and Fox Sports Detroit but most channels are ok

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ACE - Expert

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21.3K Messages

5 years ago

The dish needs to be aligned, there are videos on youtube if you want to DIY otherwise you have to call DTV to setup a tech visit.

(edited)

New Member

5 years ago

Thanks. The dish is on a very steep roof 35 feet up and it is 15 degrees outside. Why just a few channels have the 771 error message?  

ACE - Expert

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21.3K Messages

5 years ago

DTV may have to install a new dish in a place they can service it as new OSHA rules will not allow them to leave the ladder.

ACE - Expert

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14.1K Messages

5 years ago

There are multiple satellites with multip-le transponders. When the dish is out of alignment it's quite norml for this to affect some channels more than others.

New Member

5 years ago

Problem is result of failed negotiation with Cox Media who has disabled some channels as a bargaining  tactic.

https://www.att.com/tvpromise/

ACE - Expert

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14.1K Messages

5 years ago

771 messages have nothing to do with the Cox dispute. They indicate low signal strength, almost always caused by dish misalignment.

New Member

5 years ago

The Direct TV telephone support guy said the issue with Cox was resolved and the 771 message would be fixed. By the end of the day my 771 error was fixed with no more trouble shooting by me.

ACE - Expert

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14.1K Messages

5 years ago

It will probably come back. 


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