New Member
Error code 771
How do I contact someone for tech support on DirecTV? I have tried 3 times to call and each time on hold anywhere from 35-45 minutes.
Error code 771 and system test code 40-121. We lost reception at 5:00 pm Monday March 23. Still no reception. This happened in February twice but cleared on its on after 24hrs.
I have run through all the troubleshooting suggestions and checked satellite dish.
Please have someone contact me at +19032535022.
Thank you
Donna (Edited as per community guidelines)
PrunellaThisby
New Member
•
4 Messages
5 years ago
I had a 771 error the other day too when Tech support was unavailable. I’ve had plenty in the past that the help desk always walked me through when my equipment & satellite were fine.
The easiest fix is if heavy storms are in your area just wait them out & your signals should return automatically (you can still watch your DVR shows while waiting).
But if all else fails (meaning you’ve tried resetting your equipment and checking all your cable connections) I’ll relay what I did (which I think is what the techs had me do all of those times before). I went into the Settings Menu then Satellite submenu then chose Repeat Satellite Setup. I had to press the dash key - to continue then I chose Reset Defaults before the going to chose continue on the same screen (I may have had to press dash again). But my signals returned with in minutes of the Setup completing.
The powers that be here gave what I did both Approved Solution & Official Solution Status.
I don’t know if you can follow any of the above or if you would choose to wait for an actual tech to walk you through it.
Stay safe through the virus crisis in any event!
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