Thanks for reaching out, we are always glad to help here in the forums.
Please make sure that both the device os and app have latest and up to date software. If you still have this experience with the app, you can use this link to help troubleshoot. Amazon Device Troubleshooting
Keep in mind when troubleshooting that this is a new device, and it might take our app a while before it's fully developed for the 2nd generation Amazon Cube. Make sure to review this list of other supported devices that you can also use with the service. Compatible Streaming Devices
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello, @Lesue2
Thanks for reaching out, we are always glad to help here in the forums.
Please make sure that both the device os and app have latest and up to date software. If you still have this experience with the app, you can use this link to help troubleshoot. Amazon Device Troubleshooting
Keep in mind when troubleshooting that this is a new device, and it might take our app a while before it's fully developed for the 2nd generation Amazon Cube. Make sure to review this list of other supported devices that you can also use with the service. Compatible Streaming Devices
Charles O. Community & Forums Specialist
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