Genie 4K issues

Hi @Vitality4377, I just sent a Direct Message, please reply to it, therefore, we can find a proper resolution for this matter. 

Nicolas, DIRECTV Community Specialist 

Look at the Very top of the screen --Directv Community Forums --cat- ask a question -leaderboard- directv.com --symbol- then the BELL --click that

there is no bell in the area you are describing 

Thanks for clarifying, @Vitality4377. In this case, could you please try deleting cookies and cache, and using a different browser? 

Therefore, you can send us a Direct Message, and we can properly assist you with your inquiry. 

Nicolas, DIRECTV Community Specialist 

This is what my screen looks like --on my pc-if your on your phone you may have to till your phone to see it 

can you take a screen shot of the bell

@Vitality4377 ,

The Bell is there at the right side of the black banner at the top of the webpage. 

I'd be happy to share a screenshot from the bell, @Vitality4377. Nevertheless, we're unable to do so. 

We kindly recommend trying to use a different browser and deleting cookies and cache, so we can definitely work on your concern. 

Nicolas, DIRECTV Community Specialist 

it is there now and very easy to see but it certainly was not there before

Glad you found it 

We have just recently upgraded our boxes, our mini genie, is constantly freezing, going to a black screen and eventually coming back on.   If we are watching something thirty minutes long, we are seriously lucky to get fifteen minutes.  This is so ridiculous!!!  
We missed our DVR; but, we are still out of the DVR, because of the freezing.  Any thoughts? 

Live TV or recorded programs?

Resetting the Genie box & then check.