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Tuesday, November 1st, 2022 8:40 PM

Green transparent lines only on low resolution

I have a brand new TV and consistently have this issue with pale green vertical lines on the screen during low resolution films playing on an HD channel, older movies that are upscaled to HD. It’s old that it seems to only happen on one channel. Starz channel 531, both SD and HD are giving the issue. 

Community Support

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255.1K Messages

2 years ago

Thanks for reaching out, @mikejean86

We understand the importance of enjoying our favorite movies in a high quality. Let's try the steps in the next link where you can find how to Change your TV screen resolution.
Please keep in mind that you have a high resolution TV trying to watch low resolution shows/movies.

Let us know how it goes. We'll be here for you.

Camilo, DIRECTV Community Specialist

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