guide menu & list are not showing on my screen

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@directdisaster wrote:

guide menu & list are not showing on my screen .all i get is a picture in the upper left corner of my screen of the current channel

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What DVR/Receiver model number?

First thing to try is resetting using the red reset button near the access. If this is happening on a Mini Client box, then reset the main Genie DVR.

Its model #C41W-100

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@directdisaster wrote:

Its model #C41W-100

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That's a Mini Client box. You'll need to also reset your main Genie DVR using the red button near the access card.