Tutor
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4 Messages
HD channels - come and go and sometimes leave
We have fought this problem for months. When some of the appliances in our house kick on our HD channels say they are looking for a signal. We have tried about everything that I know to do. Any suggestions on how to correct this issue. If we turn the light, appliance, etc. off then the signal will come back on. We can watch any of them as long as I sit in the dark. We even tried running the power cord from the tv and the receiver to other outlets, but no change. Super frustrating. Please help if you have any ideas.
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Is this an H20-600 model? Look for the label behind the front panel access card door. The -600 models are junk and should be replaced.
Of course, this could also be a satellite reception problem. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.
Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #
Satellite transponders (3 total at 110º)
[Not present with Slimline3 dish. No channels are currently beamed from this satellite]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA
Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #
Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]
Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 # # # # # # # #
17-24 # # # # # # # #
Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 NA NA NA NA NA NA NA NA
Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 # # # # # # # #
9-16 # NA NA NA NA NA NA NA
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TexasBrit
ACE - Expert
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14.1K Messages
13 years ago
If your electrical system is old or badly wired, this can happen. The other equipment is causing noise on the power lines and that is probably affecting the way the LNB at the dish is powered. Anyway, let's see what your signals show.
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mjoh755747
Tutor
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4 Messages
13 years ago
I hoe I got what you needed . These are the numbers that I could find before I went to work this morning. I will check again this evening.
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 97 95 96 95 95 100 95 98
9-16 95 97 97 0 96 98 95 100
17-24 95 0 97 91 96 100 97 100
25-32 96 0 97 92 98 100 96 100
If I can get all those other numbers. I couldn't figure it out this morning. My house is not too old to have a problem with that. Can a loose wire at an outlet cause all of this?? We have some rentals and find that problems can come in all kinds of ways that you never think of. If the problem was in the outlet where the things are plugged in then I would find that easy to understand. However when we ran it to different outlets which are not on the same it still acted up. So frustrated.
I better get to school and see if I can educate some kids. Will check later this evening. Thanks
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dcd
Expert
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20.7K Messages
13 years ago
Take another look at the instructions as to how to find the other satellite signal strengths:
"You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners."
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moi1
Contributor
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14 Messages
13 years ago
Is this an H20-600 model? Look for the label behind the front panel access card door. The -600 models are junk and should be replaced.
Of course, this could also be a satellite reception problem. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.
Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):
I have HR20/700 (4 of those) and they have HD problem in that they display that they have HD channels but my TV tells me that it is 480p. I gave my TV the OTA and it immeidatly showed it as 1080i, when I did same HD channel from DTV it switches to 480p but sometimes it does 1080i. It never does 1080 on 501 series or 527.
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 95 86 94 95 92 96 95 97
9-16 94 92 95 95 95 97 95 97
17-24 91 100 95 88 94 98 95 97
25-32 93 94 95 0 95 97 93 98
Satellite transponders (3 total at 110º)
[Not present with Slimline3 dish. No channels are currently beamed from this satellite]
1-8 NA NA NA NA NA NA NA 95
9-16 NA 95 NA 96 NA NA NA NA
Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA 92 50 95
25-32 62 94 95 91 67 95 0 95
Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 0 0 0 0 83 33 NA NA
9-16 NA NA NA NA NA NA 45 95
17-24 0 0 0 96 13 0 57 69
[Note: these can be very slow to appear]
Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 85 88 80 86 82 86 79 85
9-16 83 86 81 85 88 88 NA NA
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 0 68 0 80 0 0 NA NA
9-16 NA NA NA NA NA NA 96 91
17-24 77 86 97 95 67 73 87 85
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 85 80 84 86 83 83 82 89
17-24 85 86 88 89 85 86 90 94
Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 89 89 86 88 87 89 86 91
9-16 86 88 88 92 88 91 NA NA
17-24 NA NA NA NA NA NA NA NA
Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 99 0 99 99 95 95 95 95
9-16 95 NA NA NA NA NA NA NA
I am in Philadelphia area 19355.
I have HR20/700 (4 of those) and they have HD problem in that they display that they have HD channels but my TV tells me that it is 480p. I gave my TV the OTA and it immeidatly showed it as 1080i, when I did same HD channel from DTV it switches to 480p but sometimes it does 1080i. It never does 1080 on 501 series or 527.
I inserted the numbers into your text.
Would please help? What numbers should I be getting before allowing the DTV technician off my roof?
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peds48
Expert
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32K Messages
13 years ago
I have HR20/700 (4 of those) and they have HD problem in that they display that they have HD channels but my TV tells me that it is 480p. I gave my TV the OTA and it immeidatly showed it as 1080i, when I did same HD channel from DTV it switches to 480p but sometimes it does 1080i. It never does 1080 on 501 series or 527.
make sure that you have "hide SD duplicates" on the menu and that you are connecting your receiver with HDMI
Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.
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moi1
Contributor
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14 Messages
13 years ago
Thank you.
I am rather technically proficient. Of course I use rather good HDMI cables, and I changed them too to make sure. Also I do connect to the HD designated channels.
I do understand your questions. I am doing most computer troubleshooting for friends and I use the best Sears Service question when customer calls for help with the broken washing machine: did you check if the machine is plugged into a working receptacle. ;-).
My installation got the new SWM switch and new distribution amplifier. DTV tech did all that after my old SWM got zapped by neighborhood lightning. The HD channels always pixelized during a rather small rain, and during a heavy rain they do not work while the SD channels work fine. But the tech looked at the Sat 101 and said that I have perfect alignment. Little I knew that HD's are on different sats.
He'll come back in a day or two to realign the dish - but I will take the ladder away and will not let him off the roof until the signal for HD sats is good. But I have no clue what good means for those. My dish is Slim-5.
Thanks for your help.
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mjoh755747
Tutor
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4 Messages
13 years ago
Here are the numbers that you needed. I sure hope this helps you so you can help me. Thanks in advance.
Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 96 95 96 95 95 98 95 98
9-16 95 97 96 0 96 100 95 100
17-24 95 0 97 89 96 199 97 100
25-32 96 0 97 94 98 100 97 100
Satellite transponders (3 total at 110º)
[Not present with Slimline3 dish. No channels are currently beamed from this satellite]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA
Satellite transponders (11 total at 119º)
[Not present with Slimline 3 dish. Local SD channels for some cities, Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #
Satellite transponders (16 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 0 0 0 0 0 0 NA NA
9-16 NA NA NA NA NA NA 55 98
17-24 95 95 100 100 95 95 58 81
[Note: these can be very slow to appear]
Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[National HD channels]
1-8 95 94 94 94 95 93 95 94
9-16 95 94 95 94 96 95 NA NA
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 92 0 90 0 0 0 NA NA
9-16 NA NA NA NA NA NA 77 0
17-24 77 80 0 0 0 42 78 71
[Note, these can be very slow to appear]
Satellite transponders (16 total at 103º(ca))
[National HD channels beamed from D12 satellite]
1-8 NA NA NA NA NA NA NA NA
9-16 92 95 95 95 95 95 95 95
17-24 95 95 95 95 95 94 96 95
Satellite transponders (14 total at 103º(cb)) [or 103º(b)]
[National HD channels beamed from D10 satellite]
1-8 95 95 95 95 95 95 95 94 95
9-16 95 95 95 95 95 95 NA NA
17-24 NA NA NA NA NA NA NA NA
Satellite transponders (9 total at SWM)
[You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA NA NA NA NA NA NA
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peds48
Expert
•
32K Messages
13 years ago
Thank you.
I am rather technically proficient. Of course I use rather good HDMI cables, and I changed them too to make sure. Also I do connect to the HD designated channels.
I do understand your questions. I am doing most computer troubleshooting for friends and I use the best Sears Service question when customer calls for help with the broken washing machine: did you check if the machine is plugged into a working receptacle. ;-).
My installation got the new SWM switch and new distribution amplifier. DTV tech did all that after my old SWM got zapped by neighborhood lightning. The HD channels always pixelized during a rather small rain, and during a heavy rain they do not work while the SD channels work fine. But the tech looked at the Sat 101 and said that I have perfect alignment. Little I knew that HD's are on different sats.
He'll come back in a day or two to realign the dish - but I will take the ladder away and will not let him off the roof until the signal for HD sats is good. But I have no clue what good means for those. My dish is Slim-5.
Thanks for your help.
Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.
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peds48
Expert
•
32K Messages
13 years ago
Mjoh
those numbers look good, although the 95's all across the 103 Ca and b looks quire suspicious. BTW, you never answered the question about the FULL number of your H20 receiver. if it is an H20-600, those receivers are trouble some
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mjoh755747
Tutor
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4 Messages
13 years ago
I looked on the receiver. Model: H20 MFR; 100
It doesn't have a number like you list with a dash in it. I hope this helps.
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