3 Messages
Hope you enjoyed your free movie thank you
When pausing a program there is an add that runs saying, hope you enjoyed your free movie, our treat, worth $5.99... where do I find out how to get this free movie credit? I appreciate the "thank you" for being a valued customer, but how do you thank someone for something they have not received? I've been a customer for over 35 years. When we first started with Directv, you were sent free movie vouchers with your bill. I miss those days, especially with how much the packages cost. This add is a bit "slap in your face" saying you received something which you really haven't.
Thanks for any help in getting the free movie, which we never received!
DIRECTVhelp
Community Support
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20.6K Messages
8 months ago
@jlk911, we want you to enjoy the best movie content, and your loyalty is greatly appreciated. We're sending you a DM to gather more details about the banner you mentioned. Jhoan, DIRECTV Community Specialist
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Michael_Monroe
2 Messages
8 months ago
Well send me the info too, cuz i got the same banner.
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jlk911
3 Messages
8 months ago
I have not received any DM from the person who responded, DirecTVHelp...
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shannon02
ACE - Expert
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20K Messages
8 months ago
No text box appeared on the top of this page near the bell icon?
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DIRECTVhelp
Community Support
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20.6K Messages
8 months ago
We're sending you a new DM, to further assist you. Luisa, DIRECTV Community Specialist
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Michael_Monroe
2 Messages
8 months ago
I'll just call the number then.
1 (800) 531-5000
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