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J

3 Messages

Saturday, November 18th, 2023 11:14 AM

Hope you enjoyed your free movie thank you

When pausing a program there is an add that runs saying, hope you enjoyed your free movie, our treat, worth $5.99...  where do I find out how to get this free movie credit?  I appreciate the "thank you" for being a valued customer, but how do you thank someone for something they have not received?  I've been a customer for over 35 years. When we first started with Directv, you were sent free movie vouchers with your bill.  I miss those days, especially with how much the packages cost.  This add is a bit "slap in your face" saying you received something which you really haven't. 

Thanks for any help in getting the free movie, which we never received!

Community Support

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20.3K Messages

7 months ago

@jlk911, we want you to enjoy the best movie content, and your loyalty is greatly appreciated. We're sending you a DM to gather more details about the banner you mentioned. Jhoan, DIRECTV Community Specialist

2 Messages

7 months ago

Well send me the info too, cuz i got the same banner.

3 Messages

7 months ago

I have not received any DM from the person who responded, DirecTVHelp...

ACE - Expert

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19.8K Messages

7 months ago

No text box appeared on the top of this page near the bell icon?

Community Support

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20.3K Messages

7 months ago

We're sending you a new DM, to further assist you. Luisa, DIRECTV Community Specialist

2 Messages

7 months ago

I'll just call the number then.

1 (800) 531-5000


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