New Member
•
5 Messages
HORRIBLE CUSTOMER SERVICE
Not sure how anyone else is experiencing DTV's customer service, but as a customer of more than 25 years, I think it's now the worst it's ever been. Streaming to my iProducts is intermittently blocked saying that I don't have a subscription (though the service to my home, for which I pay $3,000 year, and my desktop work fine) one day and then streaming fine the next. Customer service over the phone is non-existent, just people saying "I understand your frustration." That's artificial empathy and wirth nothing. This once great company and service has devloved to zero. Even the customer service I get from Spectrum for my internet service is better than DTV. Now that's saying something!
Accepted Solution
shannon02
ACE - Expert
•
21.1K Messages
3 years ago
The new app has bugs.
0
0
ARTinLA
New Member
•
5 Messages
3 years ago
I downloaded the new app after the previous app gave me the same error messages, hoped it would address the situation but it is just more of the same, at least for me
0
0
DIRECTVhelp
Community Support
•
255.1K Messages
3 years ago
Hello @ARTinLA, thanks for reaching out. We're here to help with your DIRECTV app issue.
Our apologies for the inconvenience this may have caused. We're eager to help you with that. Let's meet in a Direct Message to take a closer look on this. Please, check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Juan DIRECTV Community Specialist
0
0