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Friday, December 27th, 2024 6:10 PM

How Delete Inactive Receivers From DirecTV App

Every time I want to watch a DVR'd show via my DirecTV app on AppleTv, it defaults to an inactive receiver which was returned to DirecTV 5+ years ago . . .

1) How do I remove inactive receivers from the app (again, these were returned 5+ years ago, I am no longer being charged for them, and they do no appear under my equipment list within my account)?

2) How can a change the default on my app?  Despite setting it the receiver I want to access, it defaults back to an inactive receiver the next day

Community Support

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254.6K Messages

1 day ago

Hi there. We apologize for the inconvenience caused by the inactive receiver that defaults to your DIRECTV app every time you want to watch your recorded shows. We have a technical team on standby ready to help. Please check the DM we've sent you. Jona, DIRECTV Community Specialist


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