New Member
How to delete HSVLT from keep saying I purchased it
I clicked on History Vault to see if there was a fee or not. Instead, the screen went blank, so I left and went to a channel I already had.
From then on, when I change stations or anything, the blue line on the bottom of the screen keeps coming up saying Thank you for
purchasing HSVLT and has a box with OK to click on. I have not clicked it, so it keeps coming up.
I would like to know how to delete this. I have looked at my bill, and it does not appear on it.
DIRECTVhelp
Community Support
•
255.1K Messages
4 years ago
Hey there, @Coljack, we're happy to help!
Resetting your receiver should get the message to clear from your screen. We have a simple guide on how to reset on our website. Give it a try and let us know if it helped or not.
We'll be awaiting your response!
Aminah, AT&T Community Specialist
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