I am no longer able to watch TV on my DIRECTV app, says I don't have internet

We can help with your DIRECTV internet connection, @carterrh.

• Select Settings & Help
• Select Network Setup
• Select Restore Defaults.
• Once the receiver has completed restoring its default settings.
• Select connect now.
• If the receiver doesn't connect?
• Unplug your receiver and router
• wait 15 seconds
• plug both back in and wait for reboot.

You may go here for more help.

Rickey DIRECTV Community Specialist

There is no access to any settings via the phone app. It keeps telling me that I need internet, but I have it. I have service on all TV's ... there is nothing for me to access on the phone. The three line menu is not available when clicked on. My only choices are try again or offline service that has no access. You list click on settings and help ... where?

Hello @carterrh! Thank you for reaching out.

You may want to delete and reinstall the DIRECTV app on your mobile device.

Also, please reset your receiver as well as your WIFI router

Feel free to reach back out to us for further assistance.

Faith, DIRECTV Community Specialist

I had already deleted the app and reinstalled it. Pulled the power on my tv receiver in living room where my router is ... pulled power on router and let it reboot also. Still no service on my iPhone. Is this just my issue or has this happened to others since the update?

Hello @caterrh! Thank you for reaching back out.

To understand you better, you said the problem started after you updated the software on your mobile device?

Please try to access your DIRECTV app on another mobile device or web browser to see if you are still getting the no service error.

Currently, we are unable to determine if it is a known issue, as we have not yet received more reports on this.

Please feel free to reach back out for further assistance!

Faith, DIRECTV Community Specialist.