Contributor
I have sound , but not picture in the Direct TV app
I have no picture in The Direct TV app. Just sound..I reinstalled the app and still no picture
Contributor
I have no picture in The Direct TV app. Just sound..I reinstalled the app and still no picture
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Hi @rpeck1067!
Thank you for reaching out to us! We'd love to help you with your streaming app! What device are you using? Did you try another device?
To get started, we suggest that you clear cache on your device, then uninstall the app, restart the phone and then reinstall the app to see if that helps!
You can also view this great article to get tips on how to troubleshoot your app not working.
We're here if you need anything else!
Yetty, AT&T Community Specialist
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