"Incoming Call | Caller ID not available" when we are watching TV

My guess would be noise on the phone line connected to your receiver causing it to incorrectly sense an incoming call when there is none.

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@FstMnwTBMI wrote:

We are getting the message "Incoming Call | Caller ID not available" when we are watching TV. However, the phones are not ringing and when I pick up to talk all I get is a dial-tone. What is causing this peculiar behavior?

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What DVR/Receiver model number?

Is there a phone line connected to it?

Do you normally get Caller ID display on that box?

Have you tried resetting the box?

Is there a phone line connected to it?

Never even considered asking that. If they are getting incoming call notifications without a phone line connected, that would not be good but can’t you just turn caller id off?

The DVR/receiver model number is HR44-200.
Yes, there is a phone line connected.
Yes, we get caller ID on it. When I call myself using my cell phone the correct caller ID appears on the screen.
I reset the box this afternoon. Problem persists.

Hey, @FstMnwTBMI!

Thanks for reaching out! We'd be glad to help you get your caller ID feature working properly.

Thanks, @sandblaster and @litzdog911 for the helpful clarifications.

We're ready to assist further, but since this is account specific, we'll have to continue this conversation in a Private Message (PM).

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

We look forward to assisting further!

Ramses, AT&T Community Specialist

Hello @FstMnwTBMI,

When you mentioned resetting the box, did you factory reset it or just restart it?
Factory resetting the box will normally solve issues associated with it.

Once you've confirmed that a factory reset hasn't helped, please go through our Troubleshoot and Resolve tool, as it will detect issues and help you resolve them.

Hope this helps.

Mihai AT&T Community Specialist

I just did a reboot. I don't really want to do a factory reset because I think that will erase all of our recordings and our schedule for future recordings. I'll just continue to hit "exit" on the remote to make it go away.