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K

6 Messages

Thursday, January 11th, 2024 1:57 AM

Intermittent black screen…Again

This issue has been raised here for more than a decade. We do not stream on the DIRECTV app. We have DIRECTV satellite, DVR, and an LG Smart TV. For some reason, the intermittent black screen only happens on the two PBS stations we have. I don’t know if that’s a coincidence or not because most of the previous answers to this question seems to be related to the DVR or the streaming app. We’ve reset the DVR and that does not solve the problem. Are there any suggestions after years of potential solutions to this problem? 

Community Support

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20.5K Messages

6 months ago

Hey @Kathmhunt. We're sorry for the black screen issues that you've had for years. Please try other troubleshooting steps here: Get help with a blue, black, or gray TV screen | DIRECTV Customer Service & Support Let's also meet via DM to further assist you. Kesiah, DIRECTV Community Specialist

ACE - New Member

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5.2K Messages

6 months ago

Intermittent screen on a PBS station sounds to me like an issue with the local channel station. If you can get into contact with the station manager and ask them to investigate their stream going to directv satellite, they may be able to help. Just to confirm, what local channel market are you in (just need the city or otherwise PBS specific station giving you issues) ?

6 Messages

6 months ago

The two PBS stations are WEDU (channel 16 on my DirecTV channel lineup) and WEDQ (channel 3). I planned to reach out to them if the suggested fixes don't work, but I'm not optimistic that they will respond in any meaningful way. They usually point to the provider, i.e., DirecTV.  If DirecTV can address this with them directly on the behalf of subscribers, it would carry more weight. Thank you.

Community Support

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20.5K Messages

6 months ago

We're here to help @Kathmhunt. Let me DM you to investigate the black screen issue with your local PBS stations. Veilka, DIRECTV Community Specialist

 

6 Messages

6 months ago

Issue fixed by unplugging DVR for several minutes and rebooting. It’s strange that the problem was only apparent on the two PBS stations.

Community Support

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20.5K Messages

6 months ago

Glad it's working now. I will send you a DM to discuss and escalate your issue since it affects only 2 PBS channels. Veilka, DIRECTV Community Specialist

1 Message

15 days ago

I have the exact same issue only on abc and fox and this last dvr the distortion. Had this exact same issue about 7-9 years ago. I have been with dtv for over 20 yrs  and have recently talk to at least 2 or 3 supervisors on the tech side. The original dvr I had  for 8 or 9 yrs and then the intermittent black screen. 2 replacement dvrs with the same issue. I may go to streaming now. Tired of not getting working equipment

1 Message

4 days ago

Having the same issue regardless of station and temp fix is to unplug and plug in the power

I have this happening on a couple receivers and this happens on a few but not all and isn’t the tv or any other device 


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