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Monday, August 28th, 2023 10:21 AM

Issues with Signal Reception on DIRECTV - Need Assistance

I've noticed that my signal seems to be getting interrupted quite frequently. The picture quality deteriorates, and sometimes the screen even goes completely black with a message about signal loss. I've checked the weather, and there haven't been any extreme conditions that could be causing this. Also, I've made sure that there's nothing obstructing the dish's line of sight to the sky. So, I'm starting to think that this might be a technical issue with my setup.

Community Support

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254.4K Messages

1 year ago

Hello @RubyGrace28, we're sorry you have issues with Signal Reception. We're sending you a DM for further investigation. Laura, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

1 year ago

What's the exact on-screen error message?  If it's a "771 error", then it's likely your dish alignment is off slightly. A service visit can fix that. 


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