Keep getting error “6150 account not active “ on my Directv app.

I haven’t been able to log in my Directv app, for a week now I called customer services spoke with techs three times and they don’t even understand why ? And they act like they’re doing something and end my calls . I’m so over it 😠. My husband works out or town he is the one that usually signs in to usually watch tv through the phone and we just keep getting that error code .   Anyone have advise on how to fix this issue ?