3 Messages
Local stations on DirecTV app while traveling
Scenario: No internet service at home. DirecTV Satellite service at home. When traveling to a different region and watching the DirecTV app, are the local stations a) local to home or b) local to where I am?
I have called DirecTV 8 times with this question and the answers are split 50/50. Additionally, most of the reps start with "I think...", and "I'm pretty sure...", and "Maybe...". I need a definitive, 100%, bet your life to be correct, answer. I'm hoping someone has the same scenario and can answer with actual experience.
Before answering, read this article: https://www.directv.com/support/article/000098544
"Watching local channels when you travel / You’ll see available local channels in the guide from both your home location and the area you’re currently in. However, you’ll only be able to watch local channels in the area you’re currently in."
....the 8th rep I spoke with, just now, said that article is fake news even though it's on their own website!
GTyz
New Member
•
307 Messages
8 hours ago
It depends on the device. Roku and FireTV will default to the billing zip code because they have no location services built into the device. Others like AppleTV will show locals for wherever the device is located.
0
0
rjcochran70
3 Messages
8 hours ago
So you're saying that article is pretty much worthless without more information given, and not half but all of the reps I've wasted so much time speaking to have been incorrect. Have you personally tried this to confirm?
0
0
GTyz
New Member
•
307 Messages
7 hours ago
That's how they work on DTVi/STREAM, and the Satellite App relies on the same app - I haven't tested myself with my Satellite account. Which device are you thinking about using? Hopefully, an ACE will chime in, they travel a lot, and they have STREAM and some Satellite as well.
0
0
rjcochran70
3 Messages
7 hours ago
Satellite at home, while traveling DirecTV app on a TV as well as an Android tablet. I just want to understand how this all works as, after 8 calls and I can't even count how many hours, all I have been given is conflicting answers, accusations that other reps don't know what they are talking about, accusations that articles on directv.com are fake, etc. I cannot have my elderly parents switch to DirecTV if I can't even get straight answers.
0
0