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Logging into the App

When logging into the Directv app I am getting a message: Error External System Failure. I can't get anyone to help me when I call in. They say they will call me back and never do. What is the soulution?

Responses

DIRECTVhelp

Community Support

•

255K Messages

4 years ago

Hi, @Stimothy22, we're happy to help.

Try troubleshooting the DirecTV app by following the steps below from our article that offers App Help & Sign In Solutions from AT&T.

Verify time settings are set to auto on the device.
Reset your password. Please do not use any special characters.
Reset the device.
Delete cache and cookies. Varies on phone, browser or device operating system.
Test on another device
Uninstall and reinstall the app. (You will lose recordings)
Verify you have the latest software on your phone, tablet, and browser.
Restore your phone. You may lose data such as pictures when performing this. Make sure you back it up.

We hope this helps! If you need further assistance, we'll be here.

Aminah, AT&T Community Specialist

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