Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

Friday, March 27th, 2020 9:58 PM

Losing satellite connection during peak viewing hours

Satellite connection is going out with code 775, for 3rd afternoon/evening this week. We have tried resetting numerous times, unplugging SWim plug, checked all cables, etc. Weird thing is, that sometime in middle of the night, like 2am this morning, it comes back on and works ok until late afternoon. It is out during the high times for programs that I have preset to record. Could this be connected to number of people quarantined at home using their satellite more now?

ACE - Expert

 • 

21.1K Messages

5 years ago

Nope, 775 is no power to the SWM LNB on the dish arm. So if you have a power inserter is the light a solid green?

New Member

@shannon02 OK, found power inserter in basement. The green light is blinking. All connections are tight. Now what?

New Member

I have been having the same issue for the last three days. I go and unplug the swim and plug it back in and the screen is back. Sometimes I have a black screen with the information for the channel just showing on the top but no code displaying and then sometimes I will have a code.


NEED HELP?