Lost channels 272, 553, 554

Try a refresh of that receiver online via Directv.com/refresh and also perform a red button reset of that receiver. This button can be found on the front where it says PRESS or on the side where the access card is located. If you still don’t have these channels in the Guide, check the favorite list and make sure to filter the channels to ALL CHANNELS. If you still don’t have success, punch in the channel numbers manually with the remote and see if it tunes properly. 

I have refreshed already.  Thanks for idea about favorites.  They are on the "all channels" but are shaded like not in my package. 

Hello,@Dteea008  Let's work to find out what's causing this on your channels.

In order to find the reason and fix it, please let us know if you're getting an error code on your screen.

Thank you, in advance.

David, DIRECTV Community Specialist

David, thanks. Do you work for DirecTV. Apparently when I talked with them about a bill credit due me they must have switched me to choice package which would explain missing channels.  I signed in to mydirectv to refresh again an noticed "choice package " I have had ultimate entire 8 years with DirecTV. I will call customer service unless you work for them and can help. Thanks a lot David 

Thank you for the update, @Dteea008 We can help you with your programing.

You can make the package change from your online account, please visit this article to Update your DIRECTV channels and packages.

Let us know how it goes.

David, DIRECTV Community Specialist

We appreciate your time @Dteea008 let's check into your channels.

To better assist you, let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

Camilo, DIRECTV Community Specialist.

2 weeks ago I call DirecTV loyalty dept. To renew discount.  Rep changed my package without telling me. That's why I lost channels.  No wonder DirecTV is bleeding 40,000 customers per month.  Next month it will be 40,001!!

Hi @Dteea008, we understand where you're coming from.

Give us the chance to take a deeper look into your account and figure this out. Please check your DM so we can work together.

We'll be waiting for you.

Ana, DIRECTV Community Specialist.

I was on the phone with supervisor 1.5hrs yesterday.  Gon to file dispute so someone can listen to the call tape. 

If it happens ok, if not I'll just go to dish even though I live directv.

I'm not going to be done wrong.

Love DirecTV not live.