Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Contributor

Tuesday, July 9th, 2019 12:07 PM

Lost Signal for some channels

My home took a hit from lightening last night.  I lost the signal but was able to reset my box and bring up some of the channels.  Other channels still say Error 771- lost signal.  What do I do?

ACE - Sage

 • 

46.4K Messages

6 years ago


@Cainfarm wrote:

My home took a hit from lightening last night.  I lost the signal but was able to reset my box and bring up some of the channels.  Other channels still say Error 771- lost signal.  What do I do?


Probably best to call for a service visit .... 1 800 531 5000

It's likely that the lightning hit fried some of your DirecTV equipment.

Service visits are free if you have their Equipment Protection Plan, otherwise $99, regardless of what needs fixing. 


NEED HELP?