Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

D

3 Messages

Saturday, November 9th, 2024 8:25 PM

MAX

for days now I have to sign in to Max only to be kicked out and being asked by directv to connect to provider. I try both att and directv to no avail.

Please help

Accepted Solution

ACE - Sage

 • 

46.1K Messages

8 days ago

Found my answer.  I was selecting the wrong DirecTV service.  I'm a STREAM subscriber, but that option doesn't appear in the main list. 

I notice the DIRECTV STREAM TV provider doesn't show up on the list of providers to choose from unless you use the search bar. This helped my situation, as just clicking DIRECTV as the provider was causing what most are seeing. 

ACE - Expert

 • 

20.6K Messages

12 days ago

AT&T no longer owns DTV.

3 Messages

12 days ago

I even try to choose DTV as provider and that doesn't work either.

Wonder my monthly bill still comes from ATT then for DTV services 

ACE - Expert

 • 

20.6K Messages

12 days ago

If you have combined billing and AT&T is your IP then that doesn't change.

3 Messages

11 days ago

They are not. I have tmobile for IP

ACE - Expert

 • 

20.6K Messages

11 days ago

Then they are probably just using up the AT&T billing rolls of paper.

1 Message

8 days ago

Same thing happening to me.  I called and was told that there is an outage with Max.  I can't find one thing anywhere that says there's an outage but that's what they told me.

ACE - Expert

 • 

6.2K Messages

8 days ago

There is no outage. MAX works perfectly for me on all my devices (Roku. Fire Sticks, PC, tablets, and phone). I have never had a problem using "DirecTV Stream" as my provider. I subscribe to MAX via my subscription service, "DirecTV Stream". Not sure why so many are having issues. There must be something unique in common with the subscribers having the issue that seems to not impact other subscribers.

New Member

 • 

3 Messages

8 days ago

When the TV provider selection screen comes up, use the search bar and type in directv to find DIRECTV STREAM. See if that works for you. 

ACE - Sage

 • 

46.1K Messages

8 days ago

@bcbsncjlj 

MAX app was working fine for me until last night on my Rokus. Now I'm having this same issue. But I can log in just fine on my iOS devices. Crazy. 

ACE - Expert

 • 

6.2K Messages

8 days ago

@litzdog911 Still working on all my streaming and mobile devices.

ACE - Expert

 • 

6.2K Messages

8 days ago

@litzdog911 You should have known better than that, LIZ. LOL!

2 Messages

6 days ago

I am having the same problem. I do not have DTV stream. Trying to select DTV and it is forcing me to set up a new MAX account (even though I’ve been using the app since it launched). When I follow the prompts on the screen it tells me I agree to a ”separate” subscription fee to get it to work. It’s already included in my prime subscription. No one from customer service has been able to assist. They say its a known problem with no eta. 

ACE - Expert

 • 

6.2K Messages

6 days ago

@EFahey Why are you selecting DTV when your subscription is through PRIME not DTV?

ACE - Expert

 • 

20.6K Messages

6 days ago

In another post the OP says they have DTV sat


NEED HELP?