Tutor
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10 Messages
Morning shows do not get recorded for the entire length
This has happened to me for about a month. I watch Mornings with Maria which is a Fox business show. It records about the first hour then stops, the show continues for 2 more hours. The same thing happens on Fox News Saturday and the show Fox News Sunday. I have done some looking and I notice that shows that have longer play times, like over 2 hours that there is no vertical line in the Menu you observe from this view. So what you observe on the Menu appears to be 3 different shows and not one continuous show. The workaround I have is extend the first show by 3 hours and keep 3 episodes. I have only noticed this on Fox stations. However I went to CNN and noticed the same lines between each hour. I also looked at Good Morning America and did not see the vertical lines. The difference is Cable and Network TV. I have contacted DTV 3 times and they want to send a Tech out at $$, but I believe it is their issue at there end. Is anyone seeing this issue?
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hello @MrChefDave, we want you to enjoy the service in the best way possible.
In this case the network needs to provide accurate information to the Guide while following up with the broadcast company to ensure accuracy.
I recommend you to continue recording the show after the first you're trying to record. The record's weight will raise, but this most part of the time solves the matter. Please let us know if you need further assistance. We'll be glad to help.
Rafael, DIRECTV Community Specialist
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Accepted Solution
shannon02
ACE - Expert
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21K Messages
2 years ago
DTV buys the guide data from a third party company that the channels send their info to so either Fox is not sending the correct data or the guide maker is not sending the correct data to DTV. There have been others post here about this.
(edited)
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Accepted Solution
MrChefDave
Tutor
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10 Messages
2 years ago
Thanks for the explanation. So who owns the problem? DTV? The Guide Maker? The Network? I complained to DTV and The Network.
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
It's really up to the networks to provide accurate Guide Data information, and followup with that company to ensure accuracy. There's no way that cable/satellite companies can police every show's guide data.
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MrChefDave
Tutor
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10 Messages
2 years ago
Agreed. The more I think about it. The Network needs to verify that their programming is being shown as they wish. They would go back to DTV and have them request the the Guide Channel people fix it. !
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