Contributor
Motorhome Use
I travel from time to time in my motorhome and use my home receivers.
Unlike Dish which uses an app, if I’m outside my normal service area I have to call DirectTv and spend 30-45 minutes in order to change my location to receive the locals.
Within the RV Community DirectTv has a very negative reputation while Dish is praised due to their app.
Can Directv please make this easier for their traveling customers?
mdram4x4
ACE - Master
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6.5K Messages
6 years ago
you need a travelers account for an rv
https://www.directv.com/DTVAPP/content/contentPage.jsp?assetId=P6730097
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patrickschoen
Contributor
6 years ago
Technically there is no reason to have to have two accounts; one for home and one for the RV.
I am a long Time DirectTv Customer and will do my best to stay. But someone in the DirectTv organization needs to better understand the RV community and needs.
Can you provide the name and contact information for someone with some “stoke” that I can communicate with? I can help her/him understand the loss DirectTv is giving up to Dish and I’m sure DirectTv can fix that and grow share in the RV Community.
Thanks,
Patrick Schoen
6739B Highway 56
Chauvin, LA 70344
985-209-6095
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
There's nobody to contact. Clearly, AT&T doesn't really care about RV accounts anymore. The official answer is that you must have a separate account or a Travelers Account. Their new billing systems no longer support temporary service address changes, and that's not going to change. Dish Network will clearly pick up some RV'ers thanks to this.
But you can still have just one account as long as you don't have an HS17 Genie Server setup (since that only supports Mini Genie boxes). Just take one of your home account DVR/Receivers with you. The only disadvantage is you won't get local channels.
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shannon02
ACE - Expert
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21.1K Messages
6 years ago
DTV was setup for residential and commercial use on stationary buildings, the RV dealers and dish makers where able to join in by DTV allowing them to set up RV accounts.
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patrickschoen
Contributor
6 years ago
I don’t think AT&T brass will just be ok with market share loss in ANY segment.
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mdram4x4
ACE - Master
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6.5K Messages
6 years ago
considering directv does not service motor homes, i think they dont really care
throw in the server based system is not easy to move
then add in most rv's have a dish that wont work with mpeg4 feeds, that soon to be required
i dont think they care even less
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