Contributor
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10 Messages
Music channels audio issues
I have DirecTV satellite.
About 3 weeks ago the music channels (800's) went bad. The audio quality on channels 832 & 836 specifically is terrible. It sounds like mono sound instead of stereo sound. The song title and artist not showing has been corrected, but the audio quality remains terrible.
I have found the channels sounding perfect at times but after being on the channels for a few minutes the audio quality drops back to mono.
When will this known issue be completely resolved?
Thank you
Accepted Solution
shannon02
ACE - Expert
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20.4K Messages
15 days ago
You can contact DirecTV help using one of DTVs social media websites.
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DIRECTVhelp
Community Support
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21.2K Messages
18 days ago
Hi @Drafter56. We're sorry you're getting audio issues with channels 832 & 836. We're checking on it now. For the meantime, try the troubleshooting steps here https://www.directv.com/support/article/000093281 Let us know if it helps.
Jason, DIRECTV Community Specialist
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Drafter56
Contributor
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10 Messages
18 days ago
Hello,
Thank you for your reply.
My Dolby sound setting is on.
I did a reset, then unplugged the receiver and tried again.
I don't want to restore to defaults and lose everything.
It's just the music channels audio that sounds bad. The "ultra" music channels and all other channels are fine.
About 2-3 weeks ago, a couple of days after the contract dispute with Disney over the ESPN channels began, the music channels stopped working and went to a blank colored screen. So, I shut it down and went to radio.
Next day my favorite music channels sounded bad and the screen banner which shows song title and artist said "technical issue" in their place, then later went to completely blank.
The screen banner is now back to working properly.
I chatted with DirecTV support about the audio issue. They were aware of the problem and working to resolve the issue.
So, I'm just letting y'all know the problem hasn't been fixed and was hoping to find out when the issue may be resolved.
Thanks again.
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DIRECTVhelp
Community Support
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21.2K Messages
18 days ago
We appreciate you highlighting this matter. We can provide you with updates regarding this known issue directly. Let's connect in DM for a follow-up.
Jason, DIRECTV Community Specialist
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Drafter56
Contributor
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10 Messages
16 days ago
Two more days have passed, and my favorite music channels audio still sounds an old transistor radio playing loud on the other side of a wall.
Please get it fixed!!
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DIRECTVhelp
Community Support
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21.2K Messages
16 days ago
We understand your frustration and assure you that we are working to resolve the issue as quickly as possible. We apologize for this inconvenience. Also, we've sent you a DM
to keep you informed as soon as the issue is fixed. Jason, DIRECTV Community Specialist
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Drafter56
Contributor
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10 Messages
16 days ago
I don't understand this DM you keep referencing, nor have I received any information other than here.
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DIRECTVhelp
Community Support
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21.2K Messages
16 days ago
To check the DM we sent, you can go to your profile and click on the text/speech bubble icon located in the upper right between the notification/bell icon.
Jason, DIRECTV Community Specialist
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Drafter56
Contributor
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10 Messages
16 days ago
Yeah, I don't see that icon. I'm using the web, not an app.
Why don't you just email me please?
Thanks
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DIRECTVhelp
Community Support
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21.2K Messages
16 days ago
We'd love to connect with you, but we don't send emails at the moment. Alternatively, you can reach out to our other social platforms: Facebook, X, or Instagram with a direct/private message. Let's meet there instead.
Jason, DIRECTV Community Specialist
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goldw1800
ACE - Professor
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2K Messages
16 days ago
How are you listening to the Music Channels? TV only -Sound Bar -or are you connected to an AV receiver?
The music channels are fine on my end -They are Not in transmitted in Dolby -my AVR Displays Multicast at this time.
What receiver are you using? You may try Going into the menu and Disabling Dolby just to see if that would change anything.
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Drafter56
Contributor
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10 Messages
16 days ago
Thanks for the reply.
Please read my posts to this thread.
All the other channels sound fine. It's just the music channels.
The other guy here from DirecTV says they have a problem.
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DIRECTVhelp
Community Support
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21.2K Messages
16 days ago
Please connect with us in DM. We've dropped you a message to obtain your email; this will allow us to keep you informed about the updates related to this audio problem.
Charles, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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21.2K Messages
15 days ago
The Direct Message or speech bubble icon can be found at the top right, situated between the notification bell icon and directv.com. If you cannot see it on your screen, we suggest contacting us via other social media accounts mentioned in the previous thread.
Jason, DIRECTV Community Specialist
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