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Drafter56's profile

Contributor

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10 Messages

Wednesday, September 18th, 2024 3:57 PM

Music channels audio issues

I have DirecTV satellite.

About 3 weeks ago the music channels (800's) went bad. The audio quality on channels 832 & 836 specifically is terrible. It sounds like mono sound instead of stereo sound.  The song title and artist not showing has been corrected, but the audio quality remains terrible.

I have found the channels sounding perfect at times but after being on the channels for a few minutes the audio quality drops back to mono.

When will this known issue be completely resolved?

Thank you

Accepted Solution

ACE - Expert

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20.4K Messages

15 days ago

You can contact DirecTV help using one of DTVs social media websites.

Community Support

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21.2K Messages

18 days ago

Hi @Drafter56. We're sorry you're getting audio issues with channels 832 & 836. We're checking on it now. For the meantime, try the troubleshooting steps here https://www.directv.com/support/article/000093281 Let us know if it helps. 


Jason, DIRECTV Community Specialist

Contributor

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10 Messages

18 days ago

Hello,

Thank you for your reply.

My Dolby sound setting is on.

I did a reset, then unplugged the receiver and tried again.

I don't want to restore to defaults and lose everything.

It's just the music channels audio that sounds bad. The "ultra" music channels and all other channels are fine.

About 2-3 weeks ago, a couple of days after the contract dispute with Disney over the ESPN channels began, the music channels stopped working and went to a blank colored screen. So, I shut it down and went to radio.

Next day my favorite music channels sounded bad and the screen banner which shows song title and artist said "technical issue" in their place, then later went to completely blank.

The screen banner is now back to working properly.

I chatted with DirecTV support about the audio issue.  They were aware of the problem and working to resolve the issue.

So, I'm just letting y'all know the problem hasn't been fixed and was hoping to find out when the issue may be resolved.

Thanks again.

Community Support

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21.2K Messages

18 days ago

We appreciate you highlighting this matter. We can provide you with updates regarding this known issue directly. Let's connect in DM for a follow-up.


Jason, DIRECTV Community Specialist

Contributor

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10 Messages

16 days ago

Two more days have passed, and my favorite music channels audio still sounds an old transistor radio playing loud on the other side of a wall.

Please get it fixed!!

Community Support

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21.2K Messages

16 days ago

We understand your frustration and assure you that we are working to resolve the issue as quickly as possible. We apologize for this inconvenience. Also, we've sent you a DM

to keep you informed as soon as the issue is fixed. Jason, DIRECTV Community Specialist

Contributor

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10 Messages

16 days ago

I don't understand this DM you keep referencing, nor have I received any information other than here.

Community Support

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21.2K Messages

16 days ago

To check the DM we sent, you can go to your profile and click on the text/speech bubble icon located in the upper right between the notification/bell icon.


Jason, DIRECTV Community Specialist

Contributor

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10 Messages

16 days ago

Yeah, I don't see that icon. I'm using the web, not an app.

Why don't you just email me please?

Thanks

Community Support

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21.2K Messages

16 days ago

We'd love to connect with you, but we don't send emails at the moment. Alternatively, you can reach out to our other social platforms: Facebook, X, or Instagram with a direct/private message. Let's meet there instead.


Jason, DIRECTV Community Specialist

ACE - Professor

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2K Messages

16 days ago

How are you listening to the Music Channels? TV only -Sound Bar -or are you connected to an AV receiver? 

The music channels are fine on my end -They are Not in transmitted in Dolby -my AVR Displays Multicast at this time.

What receiver are you using?  You may try Going into the menu and Disabling Dolby just to see if that would change anything.

Contributor

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10 Messages

16 days ago

Thanks for the reply.

Please read my posts to this thread.

All the other channels sound fine. It's just the music channels.

The other guy here from DirecTV says they have a problem.

Community Support

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21.2K Messages

16 days ago

Please connect with us in DM. We've dropped you a message to obtain your email; this will allow us to keep you informed about the updates related to this audio problem.


Charles, DIRECTV Community Specialist

Community Support

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21.2K Messages

15 days ago

The Direct Message or speech bubble icon can be found at the top right, situated between the notification bell icon and directv.com. If you cannot see it on your screen, we suggest contacting us via other social media accounts mentioned in the previous thread.


Jason, DIRECTV Community Specialist


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