New Member
My Downloads Blank but Files in Directory
Hello.
I had my DirecTV app setup to use my SD card. I had a bunch of programs downloaded there. However, one day "My Downloads" was blank. The files still exist in the Android\data\com.directv.dvrscheduler\files\QewVideos directory. I noticed the app was now set to use Internal Storage again.
I setup the app to use the SD card again. However, "My Downloads" is STILL blank. If I click on a program to download, it claims to download it... however there's no new files in the QewVideos directory. I could go through and download everything on my DVR again. However, I had some programs I had downloaded to my phone prior to deleting it on my DVR.
Is there a way for the app to recognize the files that are in the QewVideos directory and bring them up under "My Downloads"?
Thanks.
- Bedros
DIRECTVhelp
Community Support
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255K Messages
5 years ago
We're happy to help, @countbedrock.
We have a great article for DirecTV App Help & Sign In Solutions from AT&T that will help you troubleshoot the app. Start with the section titled App troubleshooting. If you need further assistance, let us know.
Aminah, AT&T Community Specialist
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shannon02
ACE - Expert
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21K Messages
2 years ago
AFAIK you can't use SD cards to store DTV programs as that will allow them to be copied or played on other devices which is against the TOS.
(edited)
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